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Retail Sales Team Lead

4 weeks ago

Schaumburg, Illinois, United States Crocs Full time
Job Title: Retail, Team Lead Sales

As a Sales Team Lead at Crocs, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. This role offers the opportunity to grow alongside a talented team and contribute to the company's success.

Key Responsibilities:
  • Provide outstanding customer service using the C.H.A.R.M service model
  • Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
  • Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building
  • Support team members in the daily execution of retail operations, including POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
  • Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
Requirements:
  • Must be 18 years or older
  • 2 - 3 years of total retail experience; with a preference for candidates with previous store leadership roles
  • Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
  • Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
  • A valid driver's license and clean driving record may be required
  • Desire to succeed in a high-growth, fast-paced retail environment
  • Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential
Work Environment and Physical Demands:
  • Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
  • Ability to place and arrange items on all shelves and racks daily
  • Ability to climb and descend ladders carrying merchandise daily
  • Ability to lift 30 pounds or more with assistance daily
  • Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
  • Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
  • Ability to read instructions, reports, and information on the computer/register screens and to key information into the computer daily

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.