Customer Service Representative

3 weeks ago


Schaumburg, Illinois, United States Wheels, LLC Full time
Job Title: Customer Service Support Specialist

Job Summary:

We are seeking a highly skilled Customer Service Support Specialist to join our team at Wheels, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide administrative and operational support to Account Managers to ensure timely completion of customer service requests.
  • Utilize CARE (Web-based Customer Relationship Management (CRM) Tool) and FleetWeb to address customer requests and manage open CRM requests.
  • Respond to customer inquiries and follow up on communications related to non-strategic matters.
  • Process customer-driven driver/vehicle data changes, including license and title state changes, license and title requests, and associated transportation requests.
  • Assist with tracking customer and internal metrics, answering overflow customer telephone calls, and creating new reports and generating recurring reporting.
  • Process maintenance agreement changes, maintenance document requests, and used vehicle fair market value quote requests.
  • Scan and index documents as required and escalate issues that impact service delivery.

Requirements:

  • Associate Degree preferred or equivalent work experience.
  • Fleet Management Industry experience a plus.
  • One to two years of previous Customer Service Experience.

Preferred Requirements:

  • Aptitude for customer service and a high degree of professionalism.
  • Diplomacy, tact, and grace under pressure when working through urgent customer issues.
  • Outstanding verbal and written communications skills, time management skills, and attention to detail.
  • Ability to be flexible and adapt quickly in a fast-paced environment.
  • Team player with strong collaborative skills.
  • Energetic and pro-active, with a driven, self-starter attitude.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

About Us:

Wheels, LLC is a leading provider of fleet management solutions. We are committed to delivering exceptional customer service and support to our customers.



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