IT Support Specialist

2 days ago


Troy, Michigan, United States Unified Business Technologies Full time
Job Title: IT Professional

Unified Business Technologies is seeking a highly skilled IT Professional to join our team. As an IT Professional, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Install, configure, and troubleshoot desktop and peripheral devices
  • Perform critical hardware and software updates to meet security requirements
  • Perform integration, analysis, and daily operational support for client hardware and software installations
  • Identify problems related to the interaction of supported equipment and software with equipment and software supported by other systems or infrastructures
  • Field questions from customers on hardware and software and resolve problems between the equipment, application software, communications, and operating systems
  • Configure and troubleshoot desktop video teleconferencing (VTC) hardware and software
  • Troubleshoot end users' enterprise email system configurations
  • Provide user support on Windows current operating system (OS)
  • Set up new equipment, create Army Gold Master (AGM) image, load OS and install application software
  • Initialize disk drives, load all software, and resolve any problems that may arise during the troubleshooting process
  • Install, update, remove, configure printers, scanners, and other peripheral equipment
  • Provide support at users' desktop device with direct hands-on installing, troubleshooting, and repairing of existing and new hardware and software
  • Diagnose automation, communications, and hardware and software problems. Implement solutions, including recommending changes in operating methods to users. Test solutions to ensure no negative impact on other applications
Additional Responsibilities for Federal Contracts:
  • Analyze ServiceNow tickets to diagnose automation, communications, and hardware and software problems. Implement solutions, to include recommendation to users of operating method changes and best operational practices. Test software solutions and analyze results to ensure no negative impact on other applications
  • Contact the hardware or software vendor to resolve problems for equipment and software under a warranty or service plan. For other equipment and software, advise the COR via email of the need for vendor-level assistance within two (2) hours of discovery
  • Comply with configuration management guidance on user systems as environment changes
  • Provide user support for advanced functions such as scheduling off-line users and multi-profile workstations, e.g., Exchange Client and Outlook configurations for multiple clients on the same system
Requirements:
  • Desk Top Support and/or Network experience
  • Demonstrated experience with end-user troubleshooting and customer service
  • Possess Security+ CE and A+ CE and enrolled in the COMPTIA Continuing Education (CE) Program
  • DoD experience
  • Software Application Test and support experience
  • Possess one additional professional continuing education certification
  • Required to communicate in English verbally and in writing
  • Able to operate motor vehicles and shall possess a valid driver's license
  • Must be a US citizen
  • A Bachelor's degree in related IT field


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