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Client Care Specialist

2 months ago

Littleton, Colorado, United States Nelson Animal Hospital Full time

Nelson Animal Hospital is seeking a compassionate and dedicated Client Service Coordinator to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

As a Client Service Coordinator, you will play a vital role in the smooth operation of our hospital. Your responsibilities will include greeting clients and patients, managing appointments, handling payments, and providing support to our veterinary team.

Responsibilities:
  • Warmly greet clients and patients upon arrival, creating a welcoming atmosphere.
  • Efficiently check in patients, obtain necessary information, and prepare them for their appointments.
  • Communicate effectively with staff regarding patient arrivals, schedule changes, and other important updates.
  • Respond promptly to client inquiries via text message and email, providing helpful and informative responses.
  • Schedule appointments accurately and efficiently, ensuring optimal utilization of our veterinary team's time.
  • Maintain accurate medical records by scanning and attaching relevant documents.
  • Process payments securely and accurately at checkout.
  • Educate clients on basic animal care practices, routine procedures, and over-the-counter products.
  • Promote client understanding of heartworm and external parasite preventives, emphasizing their importance for pet health.
  • Collaborate effectively with team members to ensure a seamless and positive experience for all clients and patients.
Qualifications:
  • High school diploma or equivalent required.
  • Previous experience in a customer service role is highly desirable.
  • Veterinary experience is a plus but not required.
  • Proficiency with basic office functions, including word processing, typing, and email communication.
  • Strong interpersonal skills and the ability to build rapport with clients quickly.
  • Excellent communication and organizational skills.
  • Ability to work effectively in a fast-paced environment while maintaining a positive attitude.

If you are passionate about animal welfare and possess a genuine desire to provide exceptional customer service, we encourage you to apply.