Front Desk Associate
3 days ago
We are seeking a highly motivated and customer-focused Guest Experience Specialist to join our team at Courtyard Detroit Dearborn. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized support to our guests.
Key Responsibilities- Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures
- Provide personalized support to guests, addressing their needs and concerns in a timely and professional manner
- Collaborate with hotel staff to ensure seamless guest experiences, including room assignments, amenities, and services
- Manage guest requests, complaints, and feedback, escalating issues as necessary to ensure resolution
- Maintain accurate records and reports, including guest interactions, issues, and feedback
- High school diploma or equivalent required
- No prior work experience necessary, but a passion for delivering exceptional guest experiences is essential
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and hotel staff
- Ability to work in a fast-paced environment, with a focus on providing exceptional guest experiences
- Physical stamina to stand for extended periods, move around the hotel, and lift up to 25 pounds
Marriott International is a global hospitality leader, committed to delivering exceptional guest experiences and creating memorable moments for our guests. We are passionate about providing a work environment that is inclusive, supportive, and empowering, where our associates can grow and develop their careers.
At Courtyard, we are dedicated to providing a unique and personalized experience for our guests, with a focus on comfort, convenience, and community. We are seeking talented and motivated individuals who share our passion for delivering exceptional guest experiences and are committed to making a difference in the lives of our guests.
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