Healthcare Administrative Assistant
10 hours ago
The Patient Services Representative (PSR) plays a vital role in the success of our outpatient clinic settings. This individual will be responsible for creating an exceptional patient and family experience by interacting with patients, guests, families, physicians, and other members of the clinical teams.
Key Responsibilities:- Perform day-to-day operations of the facility and general office duties, including answering a high volume of inbound calls, scheduling patient appointments, and maintaining accurate records.
- Efficiently navigate multiple healthcare platforms and reference materials to assist patients in a timely manner.
- Collect co-payments, fees for services, and past due balances, while identifying patients eligible for self-pay and sliding fee scale discounts.
- Post payments, process billing information, and follow end-of-day closing procedures.
- Provide excellent customer service to deliver a positive patient and family experience, while maintaining a safe and clean work space and patient waiting areas.
- Travel to other clinic locations as needed to support the team.
- High School Diploma or equivalent required.
- Minimum 2-3 years of medical billing or physician office experience.
- EHR system experience required.
- Previous experience in a customer service position.
- Previous experience with Nextgen or Athena systems.
- Strong working knowledge of Microsoft Excel and Word.
- Knowledge of basic medical terminology.
- Basic office skills, including typing 35 wpm and accurately entering alpha-numeric data.
- Requires a high level of attention to detail.
- Possess excellent verbal, written communication, and problem-solving skills.
We are a leading healthcare provider in the greater metro-Detroit community, serving over one million patients and their families annually. Our team is dedicated to advancing medical knowledge, technologies, and practices, while developing and educating the next generation of exceptional healthcare professionals.
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