Service Appointment Coordinator

1 day ago


Calabasas, California, United States Bob Smith BMW-MINI Full time
Job Title: Service Appointment Coordinator

Bob Smith BMW-MINI is seeking a highly motivated and organized Service Appointment Coordinator to join our team. As a key member of our Service Client Care Center, you will be responsible for coordinating vehicle services, handling inbound and outbound calls, and providing exceptional customer service.

Responsibilities:
  • Coordinate service appointments and reservations
  • Handle inbound and outbound calls to customers and dealerships
  • Provide accurate and timely information to customers regarding their vehicle service
  • Assist with special order parts and scheduling
  • Meet or exceed appointment show percentage and number of appointments created
  • Develop and maintain a strong understanding of our Client Care Center Policies and Procedures Manual
Requirements:
  • Excellent verbal and written communication skills
  • Ability to handle objections and provide solutions
  • Proficient in Microsoft Word, Excel, and Outlook
  • Strong time management and prioritization skills
  • Self-motivated and goal-oriented
  • Ability to work weekends and be available to respond to email inquiries in a professional manner
What We Offer:
  • Competitive hourly compensation
  • Production bonus based on individual or team performance
  • Medical, dental, life, disability, and cancer plan
  • 401k
  • Paid vacation
  • Training and opportunities for growth


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