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Travel Reservation Coordinator
2 months ago
A successful and luxurious company is seeking a positive and energetic Travel Reservation Specialist to join their team. As a key member of the team, you will be responsible for creating and maintaining all travel reservations, including accurately responding to questions, quoting prices and payment terms, securing reservation options, documenting special requests, and processing payments.
Key Responsibilities:- Create and maintain all travel reservations, including accurately responding to questions, quoting prices and payment terms, securing reservation options, documenting special requests, and processing payments.
- Recommend solutions to overcome client objections and to address travel partner and guest concerns.
- Make outbound lead follow-up telephone calls and email to qualify leads.
- Provide superior customer service in all interactions with travel agency partners, guests, and internal partners.
- Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests, and internal partners.
- Ability to learn detailed knowledge of the company's products and services.
- Ability to quickly learn internal reservations booking system and supporting systems.
- Attention to detail and a high level of self-motivation.
- Strong computer skills with basic MS Office programs such as Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Strong desire to exceed guest expectations.
- Previous customer service, airline, or travel industry experience (particularly working with professional travel agents) preferred.
- Professional, customer service-oriented, friendly, and outgoing.
- Sparkling and passionate personality.
- Medical Insurance, Dental Insurance, Vision Insurance.
- Voluntary Life Insurance.
- 401(k) Savings Plan.
- Employee Discounts.
- Paid Time Off: 20 days (25 days after 5 years service).
- Employee Discounts: shopping discounts with travel, T-Mobile, Hello Fresh, and others may come out or change.
- Great company culture: modern, open office, casual and friendly work environment, close to meals and shopping, walking trail, and more.