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Customer Service Team Coordinator
2 months ago
Job Overview
As a Crew Lead at GetGo, your primary responsibility will be to surpass the expectations of both customers and Team Members by ensuring a safe, efficient, and enjoyable shopping experience. You will play a pivotal role in the seamless operation of our store, providing guidance and mentorship to Team Members while stepping in to support the Store Leader as needed.
Key Responsibilities
- Experience Required: 1 to 3 years in a related field.
- Desired Skills: Supervisory experience and a background in customer service or retail.
- Education: High school diploma or equivalent is preferred.
- Certifications: Food Safety certification is advantageous.
- Physical Requirements: Ability to lift up to 50 pounds.
- Age Requirement: Must be at least 18 years old.
Responsibilities Include:
- Prioritizing safety in all operations for Team Members, customers, and products.
- Delivering exceptional service by meeting the needs of customers and Team Members through efficient food service and coaching.
- Fostering a friendly and welcoming atmosphere by engaging with Team Members and customers with enthusiasm.
- Overseeing the training of new Team Members to ensure optimal efficiency and effectiveness in service.
- Providing leadership and training to hourly Team Members and peer Leads as assigned.
- Ensuring all Team Members possess the necessary food-handling certifications.
- Monitoring competitor pricing to maintain a competitive edge.
- Addressing equipment issues promptly to ensure smooth operations.
- Exhibiting flexibility by transitioning between roles as needed, including serving as a GoGetter.
- Assisting the Store Leader with scheduling, merchandising, and promotional tasks.
- Acting as a representative of the store at the registers, providing quick and friendly service while guiding the team.
- Promoting an inclusive environment where every Team Member's voice is valued.
Compensation
The starting pay rate for this position is $15.50.
About GetGo
GetGo is revolutionizing the convenience store experience by elevating culinary standards in a fun and engaging manner. With over 260 locations across multiple states, we are dedicated to providing our guests with the ideal combination of fuel, food, and convenience. Our diverse workforce is committed to supporting each employee's growth through dynamic career opportunities, competitive compensation, and comprehensive training programs.
