Customer Service Representative

3 days ago


Anderson, Indiana, United States United Farm Family Mutual Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving any issues they may have.

Responsibilities:
  • Client Interaction: Provide product and service information to clients, ensuring they have a positive experience with our company.
  • Support and Coordination: Assist Agents with sales and marketing efforts, and coordinate problem resolution with internal departments.
  • Problem Resolution: Determine the best method to resolve client issues, ensuring customer satisfaction and adherence to company policies.
  • Relationship Building: Build strong relationships with clients, delivering solutions and consistently going above and beyond to understand their needs and expectations.
  • Operational Support: Assist with office operations, including scheduling appointments, quoting insurance, answering calls, and cash handling.
Requirements:
  • Education: High School diploma or GED equivalent.
  • License: Ability to obtain Property and Casualty insurance license within the first 2 years.
  • Background: Insurance and/or claims background is helpful.
  • Communication: Develop strong communication skills to convey a clear understanding of client needs.
  • Mathematical Skills: Understand numerical concepts to perform mathematical transactions.
  • Attention to Detail: Strong attention to detail and accuracy.
Perks:
  • Work-Life Balance: An organization that values work-life balance.
  • Benefits: Paid Vacation/Sick Leave, 401K w/ Match, and Full Time with a Monday - Friday schedule.
  • Recognition: Potential for a yearly bonus with a possible payout of up to 20% of the salary.
  • Team Environment: Collaborate in a team environment.
  • Volunteer Opportunities: Paid volunteer hours.

United Farm Family Mutual Insurance Company is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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