Mastercraft Customer Advocate
6 days ago
As a Customer Success Coordinator at Mastercraft, you will be the primary point of contact for our valued customers and partners. This role involves providing exceptional service, problem-solving, and proactive communication to ensure a seamless experience.
The ideal candidate will have a passion for delivering memorable experiences, championing Mastercraft's commitment to quality, and upholding the standards that define our brand.
Key Responsibilities:
- Serve as the primary contact for VIP customer inquiries, troubleshooting initial issues, and identifying the proper internal teams to manage specific needs.
- Respond promptly to customer requests, ensuring Mastercraft's high standards of service and care are maintained.
- Proactively follow up with VIP customers, providing updates on open cases and creating a continuous flow of communication to enhance the customer experience.
Requirements
This role requires strong organizational skills, excellent written and verbal communication skills, and a proven track record of handling multiple responsibilities. The ideal candidate should also possess a friendly, attentive, and service-oriented approach, passionate about delivering exceptional experiences for Mastercraft customers.
Estimated Salary: $65,000 - $85,000 per year
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