Patient Care Advocate

1 week ago


Knoxville, Tennessee, United States RemX Full time
Job Overview

We are seeking a highly skilled Medical Call Center / Customer Service professional to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences by handling customer inquiries, resolving technical issues, and maintaining accurate customer records.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide detailed product information and support to clients.
  • Analyze and resolve product issues and concerns using analytical and problem-solving skills.
  • Update customer records to reflect interactions and provide a seamless customer experience.
  • Maintain a thorough understanding of products and services to ensure effective support.

Requirements:

  • A minimum of 1-2 years of customer service experience is required.
  • Excellent communication and interpersonal skills are essential for building strong relationships with clients.
  • The ability to work in a fast-paced environment and prioritize multiple tasks simultaneously is crucial.
  • A positive and professional attitude is necessary for success in this role.
  • Strong written and verbal communication skills are vital for conveying complex information to clients.

Compensation: Our estimated salary range for this role is $52,000 - $62,000 per year, depending on location and experience. Benefits include health insurance, retirement plans, and paid time off.



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