Receptionist PRN All Shifts

1 day ago


Dallas, Texas, United States Presbyterian Village North Full time
Job Summary

We are seeking a skilled Receptionist PRN to join our team at Presbyterian Village North. As a Receptionist PRN, you will be the face of our community, providing exceptional customer service and support to our residents, visitors, and staff.

Key Responsibilities
  • Model a service attitude towards others, taking ownership in solving problems and taking the initiative to make things better
  • Be friendly and courteous to residents, patients, and co-workers
  • Answer phones within 3 rings, take messages, and/or direct calls to the appropriate party
  • Greet and direct visitors, including family members, vendors, prospective residents, and volunteers
  • Assist residents with various needs, such as making change, selling stamps, mailing, and scheduling appointments
  • Collect resident fees and write receipts
  • Prepare outgoing mail, including first-class, return receipt, and UPS
  • Receive and distribute resident and facility mail
  • Forward appropriate mail, including deceased residents and residents who have moved
  • Routine clerical duties as assigned by the Office Manager/Resident Concierge
  • Schedule guest cottages and collect appropriate fees
  • Schedule residents' appointments in accordance with the established drive schedule and routine
  • Report to the Office Manager/Resident Concierge all unusual situations, keeping them informed of problems, accidents, or special needs arising from communications at the front desk
  • Maintain the front office fax machine and copier machine, ensuring all supplies are at appropriate stock levels
  • Distribute faxes to the appropriate person in a timely manner
Requirements
  • High School graduate or GED
  • 2 years of experience on PBX or multi-line telephone systems
  • Prefer front office experience, specifically interaction with customers
  • Ability to handle heavy phones, work calculators, intercom systems, two-way radios, fax machines, and copier machines
  • Ability to accurately make change
  • Ability to communicate verbally and in writing with residents, visitors, and staff
  • Ability to sit for extended periods and get up frequently to direct residents, visitors, and staff to other areas
  • Ability to multi-task in a fast-paced environment with high demands
  • Ability to maintain a pleasant, caring, and compassionate demeanor in stressful situations
  • Ability to read, write, and speak English
  • Ability to perform Essential Duties
  • Genuine caring for and interest in the care of mature adults, persons with disabilities, and hospice patients
  • Ability to perform work tasks within the Physical Demand Requirements
  • Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
  • Ability to comply with organizational and departmental safety policies and procedures

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