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Receptionist for Community Support

2 months ago


Dallas, Texas, United States The Salvation Army USA Southern Territory Full time
Shift Details:

Weekend Availability Required

Position Overview:

The Receptionist plays a crucial role in maintaining effective communication within the organization. This position is responsible for managing incoming calls, directing them to the appropriate personnel, and ensuring that all messages are accurately recorded. The Receptionist also handles deliveries and greets visitors, providing them with essential information about the organization's services and operations.

Key Responsibilities:

Reception Duties (60%):

- Manage incoming calls and transfer them to the correct departments; respond to inquiries with accurate information.

- Communicate messages to staff members; ensure timely and precise distribution of messages via phone or email.

- Welcome and announce visitors in a professional manner; assist visitors by answering questions and providing necessary guidance.

- Notify relevant personnel upon the arrival of visitors; maintain a visitor sign-in log.

Administrative Duties (40%):

- Maintain and update statistical records; ensure data accuracy and completeness.

- Manage the office phone list by adding or removing names and extensions as needed; proofread for errors before printing.

- Sort and distribute incoming mail; assist in preparing bulk mailings.

- Order and manage office supplies to ensure adequate inventory levels; prepare purchase requests for necessary items.

- Assist in setting up meeting spaces, including arranging furniture and providing refreshments.

- Perform additional administrative tasks as assigned.

- Create identification badges for staff, volunteers, and board members.

Additional Responsibilities:

- Ensure the reception area is tidy and welcoming.

- Carry out other duties as required.

Required Skills and Qualifications:

- High school diploma or equivalent.

- Previous experience in customer service or as a receptionist is preferred.

- Strong communication skills, both verbal and written.

- Ability to operate a multi-line phone system effectively.

- Proficient in sorting documents and maintaining organized records.

- Capable of handling physical tasks associated with the role.

Work Environment:

- This position is typically performed in an office setting with minimal physical discomforts.

We appreciate your interest in contributing to the mission of The Salvation Army.