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Guest Services Representative

2 months ago

O'Fallon, Missouri, United States Baymont Inn & Suites O'Fallon Full time

Baymont Inn & Suites O'Fallon is seeking a dedicated and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a vital role in ensuring their comfort and satisfaction throughout their stay.

In this role, you will be responsible for providing exceptional service, handling guest inquiries, managing reservations, and maintaining a welcoming atmosphere in our lobby area.

Responsibilities:
  • Warmly greet and assist guests with check-in and check-out procedures.
  • Process reservations accurately and efficiently using our hotel management system.
  • Provide information about hotel amenities, services, and local attractions.
  • Handle guest requests and resolve any issues promptly and professionally.
  • Maintain a clean and organized lobby area.
  • Collaborate with other team members to ensure smooth operations.
Qualifications:
  • Previous experience in a hotel front desk environment is required.
  • Excellent customer service skills and a friendly demeanor.
  • Proficiency in basic computer skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

If you are passionate about providing exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply.