Bank Representative

6 days ago


Las Cruces, New Mexico, United States Mass Markets Full time

Job Summary: We are seeking an experienced Financial Services Agent to join our team at Mass Markets. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and live chat.

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About the Role: As a Customer Service Representative, you will be the first point of contact for many of our clients, and as such, it's essential that you possess excellent communication and interpersonal skills. You will be responsible for listening to customers, understanding their needs, and resolving any issues they may have in a courteous and efficient way.

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Key Responsibilities: Some of your key responsibilities will include:

  • Handling inbound customer inquiries and resolving issues in a timely and professional manner;
  • Escalating complex issues to senior staff or management as needed;
  • Accurately documenting call resolutions in our systems;
  • Familiarizing yourself with client processes for handling financial inquiries and issues.
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Requirements and Qualifications: To succeed in this role, you will need:

  • Excellent communication and interpersonal skills;
  • The ability to work in a fast-paced environment and prioritize tasks effectively;
  • A strong understanding of customer service principles and practices;
  • Multilingual skills, with the ability to communicate fluently in English and at least one other language.
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Benefits: As a valued member of our team, you can expect a competitive salary and a range of benefits, including comprehensive training and development opportunities, flexible working arrangements, and access to our state-of-the-art facilities.

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Estimated Salary: $45,000 - $60,000 per annum, depending on experience and qualifications.



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