Financial Services Representative

2 days ago

Las Cruces, New Mexico, United States MCI Careers Full time

Job Overview

MCI Careers is seeking a highly motivated Financial Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and answering questions related to bank processes.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and building strong relationships with our clients. If you are a team player with excellent communication skills and a willingness to learn, we encourage you to apply.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous, timely, and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments as needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for customers
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and management for resolution as needed
  • Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation Details:

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.

Salary: $15.00 per hour

  • Financial Services Representative

    7 days ago

    Las Cruces, New Mexico, United States Brant Dietz - State Farm Agent Full time

    Job OverviewWe are seeking a skilled Financial Services Representative to join our team at Brant Dietz State Farm Agent in New Mexico. As an Account Representative, you will play a vital role in growing our agency through meaningful client relationships and providing exceptional customer service.Estimated Salary: $60,000 - $80,000 per...

  • Banking Service Representative

    6 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Overview of the Banking Service Representative RoleMCI Careers is seeking a highly motivated and experienced Banking Service Representative to join our team. As a key member of our customer service division, you will be responsible for providing exceptional support to bank customers across the country.About the JobThis is an experienced-level position that...

  • Financial Analysis Specialist

    3 days ago

    Las Cruces, New Mexico, United States MVT Services Full time

    Role OverviewWe are seeking an experienced Financial Analysis Specialist to join our team at Mesilla Valley Transportation in Las Cruces, NM.The successful candidate will apply principles of accounting to analyze financial information and prepare financial reports by performing the following duties.Synthesize complex or diverse information; collect and...

  • Customer Service Representative

    1 month ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional...

  • Customer Service Representative

    1 month ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and upselling products and services.Key Responsibilities:Handle inbound and...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    Mass Markets is seeking a highly skilled Customer Service Representative to join their team. As a representative of the company, you will play a crucial role in ensuring excellent customer service and support.Job Overview:Provide timely and professional assistance to customers via phone, email, or chat.Resolve customer complaints and concerns in a fair and...

  • Financial Analyst Position

    1 week ago

    Las Cruces, New Mexico, United States MVT Services Full time

    Are you a detail-oriented professional looking for a challenging role in financial analysis?Mesilla Valley Transportation, a leading truck load carrier in the U.S., is seeking a skilled Accountant to join their team.The successful candidate will apply principles of accounting to analyze financial information and prepare financial reports, ensuring compliance...

  • Customer Service Representative

    6 days ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    **About Mass Markets**Mass Markets is a leading company in the industry, offering competitive salaries to talented individuals.The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    About Mass MarketsMass Markets is a leading company in the industry, offering competitive salaries to its employees.Salary InformationThe estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    2 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional support to our clients and customers.Key ResponsibilitiesHandle inbound and outbound calls, emails, and chats in a professional and...

  • Customer Service Representative

    7 days ago

    Las Cruces, New Mexico, United States OneMCI Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at OneMCI. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone, email, and other communication channels.Key Responsibilities:Handle customer inquiries and resolve issues...

  • Customer Service Representative

    5 days ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    POSITION SUMMARY:Be part of our dynamic team and take your customer service skills to the next level.MCI Careers offers a unique opportunity to join our team as a Call Center Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the face of our company, building strong...

  • Customer Service and Sales Representative

    5 days ago

    Las Cruces, New Mexico, United States MCI Military Recruitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This is an excellent opportunity for someone looking to start their career in a dynamic and fast-paced environment.Job SummaryThe Customer Service and Sales Representative will be responsible for providing...

  • Energy Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States OneMCI Full time

    Discover a rewarding career as an Energy Customer Service Representative with OneMCI in Las Cruces, NM.As a key member of our team, you will be responsible for providing exceptional customer service to our clients across the country. You will handle inbound and outbound contacts, resolve customer issues, and sell new products and services.We offer a...

  • Customer Service Representative

    1 week ago

    Las Cruces, New Mexico, United States MCI Careers Full time

    Job SummaryMCI Careers is seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will provide exceptional support to clients across various industries, ensuring timely resolution of their claims.About the RoleAs a Customer Service Representative, you will be responsible for handling inbound calls,...

  • Strategic Financial Advisor

    1 week ago

    Las Cruces, New Mexico, United States Jobot Full time

    About the RoleJobot Consulting is seeking a seasoned Consulting Accountant to join our dynamic team. As a key member of our financial services department, you will play a vital role in providing expert financial advice and solutions to our diverse client base.Key Responsibilities:Provide clients with tailored financial strategies, tax planning, and...

  • Senior Financial Advisor

    1 week ago

    Las Cruces, New Mexico, United States Jobot Full time

    Financial Consulting OpportunityAre you an experienced financial professional looking for a new challenge? Jobot Consulting is seeking a dynamic and strategic-thinking individual to join our team as a Senior Financial Advisor.We are an established company with a proven track record of career advancement opportunities, and we're committed to providing...

  • Energy Customer Service Representative

    6 days ago

    Las Cruces, New Mexico, United States MassMarkets Full time

    Unlock Your Potential in a Dynamic CareerMassMarkets is a forward-thinking company that empowers its employees to thrive in a fast-paced environment. As an Entry-Level Energy Customer Care Agent, you will play a pivotal role in delivering exceptional customer experiences, driving business growth, and contributing to our team's success.About the Role:We are...

  • Care Excellence Director

    5 days ago

    Las Cruces, New Mexico, United States Genesis Healthcare Services Full time

    Job SummaryWe are seeking a highly skilled and motivated Care Excellence Director to join our team at Genesis Healthcare Services.About UsGenesis Healthcare Services is one of the nation's leading providers of post-acute healthcare services. We offer a wide range of living options, professional clinical services, and a commitment to delivering high-quality...

  • Customer Service Representative, Las Cruces

    3 days ago

    Las Cruces, New Mexico, United States Mass Markets Full time

    **Join Mass Markets in Las Cruces, New Mexico, and be part of a dynamic team that delivers exceptional customer experiences.About the Role:We are seeking an entry-level Customer Service Agent to join our team at Mass Markets. This is an on-site position with competitive compensation located in Las Cruces, NM. As a Customer Service Agent, you will handle...