Financial Services Support Professional

4 days ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time
About the Role

This exciting opportunity is perfect for someone who is passionate about delivering exceptional customer service and wants to make a difference in the lives of others. As a customer service representative at MCI, you will be responsible for handling inbound customer calls, resolving issues in a timely and professional manner, and working closely with colleagues to achieve team goals.

Responsibilities

Your key responsibilities will include:

  • Providing exceptional customer service to bank customers
  • Resolving issues in a timely and professional manner
  • Working closely with colleagues to achieve team goals
  • Following client processes and procedures
  • Documenting customer interactions accurately
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • A minimum of three years' experience in a call center environment
  • A minimum of one year of experience in a customer service role
  • Excellent communication and problem-solving skills
  • The ability to multitask and work in a fast-paced environment
Benefits

In addition to a competitive salary, MCI offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and regular raises based on performance.



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