Customer Advocate

4 weeks ago

New York, New York, United States CodeForce Full time
{"title": "Customer Advocate", "description": "Job Title: Customer Advocate

CodeForce is seeking a highly skilled Customer Advocate to join our team. As a Customer Advocate, you will serve as the liaison between our customers and internal departments, facilitating the processing of applications for gas service in a timely and efficient manner.

Key Responsibilities:
  • Serves as the primary point of contact for customers, providing exceptional customer service and ensuring their needs are met.
  • Coordinates with internal departments to ensure seamless communication and efficient processing of applications.
  • Enters completed applications into Salesforce and monitors the application process until service is successfully installed.
  • Educates customers on the installation process, setting clear expectations and timelines.
  • Tracks project statuses using internal IT systems, keeping the business owner informed of progress.
  • Ensures Salesforce is updated with all interactions and communications related to the installation.
  • Actively participates in work management meetings to influence positive customer outcomes.
  • Researches and verifies daily incoming leads, assigning them to Commercial Sales Managers using Salesforce and customer databases.
  • Handles escalated customer complaints, responding to internal and external stakeholders in a timely fashion.
Requirements:
  • 3-5 years' experience in customer service or project management, with a focus on affecting change.
  • 2 years' experience in project management, process coordination, or workflow management.
  • 2 years' experience working in CRM systems, preferably Salesforce.
  • Outstanding interpersonal and communication skills.
  • Demonstrated ability to solve problems aimed at effective issue resolution.
  • Very well organized and detail oriented.
  • Extremely adept at follow through.
  • Dedication to providing great customer service.
  • Ability to successfully handle multiple tasks.
  • Independent, disciplined, self-motivated, and results-driven.

CodeForce is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

", "lang_code": "en"}

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