Customer Success Advocate
1 month ago
MetroPlusHealth is dedicated to delivering high-quality healthcare services to residents of New York City. As a Customer Success Specialist, you will play a vital role in empowering our members to live their healthiest lives.
Key Responsibilities:- Support members and stakeholders across the customer journey, providing expert guidance on NYSOH processes and ensuring timely resolution of issues.
- Collaborate with internal teams to introduce and implement process improvements, enhancing the MetroPlusHealth experience.
- Provide exceptional customer experience, driving member retention through proactive outreach and support.
- Oversee all aspects of member retention, serving as a single point of contact for issues related to recertification, enrollment, and retention.
- Develop solutions to address member dissatisfaction, complaints, and issues, contributing to ongoing organizational improvement efforts.
- Associate's degree and 1 year of experience in direct consumer contact, or high school degree and 3-5 years of experience in customer engagement, customer services, sales, or community engagement.
- Bi-lingual preferred, with the ability to obtain Certified Application Counselor (CAC) certification within the first month of employment.
- Professional competencies including highly organized attention to detail, integrity, customer experience focus, emotional intelligence, written and oral communication skills, conflict resolution, patience, and problem-solving skills.
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Customer Success Advocate
1 month ago
New York, New York, United States Whop Full timeAbout WhopWhop is revolutionizing the internet by creating a seamless platform for connection, consumption, creation, and commerce. Our mission is to empower creators and entrepreneurs to thrive in a single, inclusive ecosystem.The RoleWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you...
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Customer Success Advocate
1 month ago
New York, New York, United States Circadia Health Full timeJob Title: Customer SuccessCircadia Health is a medical technology company that has developed the world's first FDA-cleared completely contactless remote patient monitoring system.Our system is powered by cutting-edge technology and AI, allowing for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis,...
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Customer Success Advocate
4 weeks ago
New York, New York, United States NoGigiddy Full timeCustomer Success RoleWe are seeking a Customer Success Specialist to ensure our customers achieve their desired outcomes while using our products and services. This entry-level remote role involves building and maintaining strong relationships with customers, understanding their needs and goals. The primary point of contact for our customers, you will...
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Customer Success Advocate
1 month ago
New York, New York, United States MetroPlusHealth Full timeJob Title: Customer Success SpecialistJob Summary:MetroPlusHealth is seeking a highly motivated and organized Customer Success Specialist to join our team. The successful candidate will be responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey.Key Responsibilities:Assist members with recertification and...
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Customer Success Advocate
1 month ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Customer Success SpecialistAt NYC Health + Hospitals, we are committed to delivering high-quality healthcare services to our communities. We are seeking a highly organized and customer-focused individual to join our team as a Customer Success Specialist.Job Summary:The Customer Success Specialist will play a critical role in supporting MetroPlus...
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Customer Success Advocate
1 month ago
New York, New York, United States Metaview Full timeAbout MetaviewMetaview is revolutionizing the hiring process with its AI-first platform, providing a richer ground-truth for hiring teams. Our mission is to turn hiring into a business-critical team sport, and we're making significant strides in achieving this goal.The RoleWe're seeking a highly skilled Customer Success professional to join our US team. As a...
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Customer Success Advocate
4 weeks ago
New York, New York, United States Bask Health Full timeJob DescriptionBask Health is a rapidly growing startup that empowers entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily. We're looking for a self-starter who is passionate about enhancing the customer experience and takes pride in demonstrating the value of our products and services to our customers.Key...
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Customer Success Advocate
1 month ago
New York, New York, United States MetroPlusHealth Full timeEmpowering New Yorkers through Exceptional CareMetroPlusHealth is dedicated to delivering high-quality healthcare services to residents of New York City. As a Customer Success Specialist, you will play a vital role in ensuring our members receive the best possible care and support.Key Responsibilities:Support members across their healthcare journey,...
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Customer Success Advocate
1 month ago
New York, New York, United States Street Context Full timeAbout the RoleAt Street Context, we're on a mission to build more efficient capital markets. As a key member of our team, you'll play a crucial role in helping our clients achieve their goals by providing exceptional customer success services.Key ResponsibilitiesUser Onboarding and Education: Assist clients in understanding our product offerings, ensuring...
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Customer Success Manager
4 weeks ago
New York, New York, United States MicroStrategy Full timeMid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...
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Customer Advocate
1 month ago
New York, New York, United States CodeForce Full timeCustomer Advocate Role at CodeForce 360At CodeForce 360, we are seeking a skilled Customer Advocate to join our team. As a Customer Advocate, you will serve as the liaison between our customers and internal departments, ensuring timely and efficient processing of applications for gas service. Your primary responsibility will be to educate customers on the...
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Customer Success Manager
4 weeks ago
New York, New York, United States MicroStrategy Full timeTransform Your Career with MicroStrategyAs a Mid-Market Customer Success Manager at MicroStrategy, you will play a pivotal role in driving the success of our clients. You will be responsible for managing a book of business of $5-$10M ARR with accounts $100-500K in ARR each. Your primary focus will be on customer onboarding, account management, financial...
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Customer Experience Advocate
4 weeks ago
New York, New York, United States Monday Full timeAbout the RoleWe are seeking a skilled Customer Experience Advocate to join our team. As a key member of our Customer Experience Team, you will be responsible for engaging with customers across various channels, including live chat, email, phone, and screen shares. Your primary goal will be to empower customers to connect their goals and challenges with the...
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Customer Success Leader
1 month ago
New York, New York, United States Neota Full timeJob OverviewWe are seeking a highly skilled and results-driven Customer Success Manager to join our team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesOur ideal candidate will have a proven track record of success in customer-facing roles and will be...
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Customer Success Leader
4 weeks ago
New York, New York, United States Neota Full timeWe are seeking a proactive and customer-focused professional to join our team as a Customer Success Manager. This role will be responsible for ensuring the success and satisfaction of our valued clients.The ideal candidate will have a passion for building strong customer relationships and driving business growth. They will be responsible for initiating and...
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Customer Success Manager
1 month ago
New York, New York, United States Neota Full timeCustomer Success ManagerCandidate sought for a customer-facing leader within a growing software company.Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code.We primarily work in the legal space, with top law firms, large corporations and...
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Customer Success Director
4 weeks ago
New York, New York, United States Checkmate Services Full timeWe are seeking a visionary Customer Success Manager to lead the establishment and growth of our Customer Success department within the restaurant industry.This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes.The ideal candidate will have a strong background in customer...
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Customer Success Strategist
4 weeks ago
New York, New York, United States Whop Full timeAbout WhopWhop is a pioneering platform that seeks to revolutionize the internet by providing a seamless experience for connection, consumption, creation, and commerce. Our mission is to empower individuals to become internet entrepreneurs and thrive in a vibrant ecosystem.The RoleWe are seeking a highly skilled Customer Success Manager to join our team. As...
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Customer Success Manager
4 weeks ago
New York, New York, United States Claroty Full timeWe are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...
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Head of Customer Success
4 weeks ago
New York, New York, United States Middesk Full timeAbout MiddeskMiddesk is a leading disruptor in the business identity market, aiming to make it easier for businesses to work together. Our goal is to provide a best-in-class business identity platform that offers complete, up-to-date information for financial services institutions and fintechs to make informed decisions about their customers and facilitate...