Customer Experience Advocate

3 weeks ago


New York, New York, United States Monday Full time
About the Role

We're seeking a skilled Customer Experience Advocate to join our team at Monday. As a key member of our Customer Experience Team, you'll be responsible for delivering exceptional support to our customers, empowering them to achieve their goals and thrive. Your primary focus will be on providing top-notch support through various channels, including live chat, email, phone, and screen shares. You'll also collaborate with internal technical teams to resolve customer issues and provide feedback to shape our product's development.

Key Responsibilities
  • Engage with customers across multiple support channels, providing timely and effective solutions to their queries.
  • Collaborate with internal teams to resolve customer issues and improve our product's overall quality.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored support.
  • Lead online webinars and one-on-one demos to educate customers on our platform's features and capabilities.
  • Contribute to the creation of internal and external documentation to enhance our knowledge base.
  • Stay up-to-date with product developments and provide feedback to inform our product roadmap.

Requirements

To succeed in this role, you'll need:
  • Experience providing customer or technical support, preferably in a SaaS environment.
  • Strong problem-solving skills and the ability to multitask effectively.
  • Excellent written and verbal communication skills, with a focus on empathy and coaching.
  • A positive attitude, with a willingness to adapt and take initiative.

What We Offer

As a Customer Experience Advocate at Monday, you'll enjoy a competitive salary and benefits package, as well as opportunities for growth and development. You'll be part of a dynamic and supportive team that values collaboration, transparency, and fun. We're committed to fostering a diverse and inclusive work environment, and we're proud to be an equal opportunity employer.

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