Support Coordinator

1 day ago

Batavia, New York, United States Person Centered Services Full time

**About the Role**

We are seeking a highly skilled and organized Support Coordinator to join our team at Person Centered Services. As a key member of our Care Coordination department, you will be responsible for providing administrative support to ensure the smooth operation of our services.

Job Summary

The Support Coordinator will be responsible for performing a variety of administrative tasks, including data entry, filing, and record-keeping. You will also be required to provide excellent customer service to internal and external stakeholders, including responding to inquiries and escalating issues as necessary.

Key Responsibilities

  • Complete program-related typing, copying, and other clerical tasks to include letters, correspondence, memos, records, and reports.
  • Answer and track incoming intake calls and respond to inquiries and escalate to others as necessary.
  • Sort and file correspondence, program records, case notes, etc.
  • Complete confidential typing and data entry as requested.
  • Establish and maintain department databases.
  • Create and maintain all department forms.
  • Create and maintain department spreadsheets/trackers/reports.
  • Attend department meetings, as needed, to take notes.
  • Assist in scheduling meetings, booking rooms, maintaining shared drives/calendars, tracks info (billing, caseloads etc.), mail/postage.
  • Assist Intake Specialist with completion/submission of applications/referrals for services and benefits/entitlements.
  • Upload and submit documents to statewide databases/authorization systems.
  • Keep intake dashboard updated and accurate.
  • Monitor and review enrollments prior to the transition to Care Coordination.
  • Utilize statewide databases to verify eligibility, status, and demographic information.
  • Document and construct reports in the Electronic Medical Health system.
  • Commit to a respectful, just, and supportive environment for individuals and coworkers aligning with the company's commitment to diversity, equity, inclusion and belonging.
  • Other duties as necessary or assigned.

Requirements

  • High School Diploma/GED required.
  • Associates Degree, preferred.
  • Familiarity with I/DD provider agencies, OPWDD, or Health Homes, preferred.
  • Office Experience preferred.
  • Experience creating and utilizing tracking systems in Excel preferred.
  • Must have access to reliable transportation and be willing to travel regularly within the service area.

What We Offer

Person Centered Services is committed to providing a supportive and inclusive work environment. We offer competitive pay rates, comprehensive health insurance plans, 401(k) matching, paid time off, and professional development opportunities.

Estimated Salary Range: $18-$22 per hour based on experience and location.

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