Service Coordinator Assistant
3 weeks ago
Milton CAT is a leading provider of service and support solutions. We are seeking an experienced Service Coordinator to join our team. As a key member of our service department, you will be responsible for providing backup for scheduling, communication, and support for service and problem-solving. This role requires excellent organizational skills, attention to detail, and the ability to work effectively under pressure.
About Milton CAT
We offer a dynamic work environment with challenging career opportunities, extensive training, and employee development. Our company values diversity and promotes equal employment opportunities. We encourage applications from individuals with disabilities, minorities, veterans, and women.
Responsibilities
- Answer phones and receive requests for service and quotes.
- Confirm with customers scheduling of work.
- Assist in the scheduling, routing, and assigning work to service technicians.
- Opens and updates invoices, work orders as needed.
- Order parts as required for both service shop and field service calls.
- Assist with incremental repair quotes.
- Assists in timecard entries.
- Passes on lead for work to other departments.
- Coordinates with the CSA Department to meet their needs.
- Flexible to work after hours when needed to meet customer needs.
- Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists, and financial reports.
Salary and Benefits
The estimated salary range for this position is $26.44-$31.25 per hour based on experience. We offer competitive benefits, including paid time off, medical, dental, and vision insurance options, disability and life insurance packages, a retirement plan, tuition reimbursement, and additional supplemental offerings and discount programs.
Requirements
To perform this job successfully, you must have a high school diploma or equivalent, with college or trade school preferred. Proficient computer skills, strong written and verbal communication skills, and basic math skills are also required. Ability to work with minimal supervision, excellent organizational skills, and a high level of accuracy are essential.
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