Enrollment Coordinator

6 days ago

Batavia, New York, United States Atrium Staffing Full time
About Atrium Staffing:
A people-centric organization, we foster a collaborative environment where talents are valued and achievements are celebrated. Our goal is to encourage individuals to take control of their care by allowing them to choose who provides their services and where.

Client Overview:
We work with a range of service providers to ensure culturally sensitive and disability-competent care is offered. Our client's mission is to help individuals live happy, healthy, and independent lives. They are seeking a dedicated and compassionate Registration Specialist to join their team in achieving this mission.

Salary/Hourly Rate:
$20 - $23/hr

Job Description:
This full-time position is based in New York and is ideal for someone compassionate, articulate, and detail-oriented. As the Registration Specialist, you will play a crucial role in guiding individuals through the enrollment process, ensuring they understand their program, and providing ongoing support in self-directed services. Responsibilities include:
  • Following up on referrals for participant-directed services
  • Assisting individuals and employers in completing necessary documentation for program enrollment
  • Educating participants on how to interact with the fiscal intermediary, including timesheet completion and provider enrollment
  • Identifying and resolving barriers to timely enrollment and ensuring the process is smooth and efficient
  • Collaborating with Case Managers and service providers to ensure timely approval and authorization of services
  • Conducting in-home visits to participants as needed
  • Coordinating with stakeholders to ensure timely enrollment and first payments to providers
  • Providing ongoing person-centered education and support to participants, including navigating program rules and financial management systems
  • Offering training on identifying and reporting fraud, abuse, neglect, and exploitation
  • Maintaining accurate documentation of services provided and time spent in accordance with policies
  • Updating participant and provider information in internal systems and managing enrollment status
  • Working with the Enrollment Supervisor to meet service level expectations and ensure timely processing

Qualifications:
  • Fluent in English and an additional language (Spanish, Arabic, Chinese, Italian, French, etc.)
  • Excellent verbal and written communication skills and strong customer service experience
  • Proficiency in Microsoft Office, CRM systems, and web-based applications
  • Ability to assess processes and make recommendations for improvement
  • Strong interpersonal skills to build relationships with both internal and external stakeholders
  • A minimum of one year of experience working with individuals with disabilities or aging adults
  • Must be able to travel (20% of time) to office location in Genesee County, NY

Benefits:
  • Atrium Care Package available, upon eligibility (Including healthcare plans, discount programs, and paid time off)

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