Customer Experience Ambassador

2 days ago


Lexington, Kentucky, United States Knitwell Group Full time
About Our Team

At Knitwell Group, we're passionate about empowering women to find their authentic self-expression through our modern, feminine clothing. We're seeking a Sales Associate to join our dynamic team at LOFT in Lexington, KY. As a Sales Associate, you'll play a critical role in creating personalized customer experiences that exceed our customers' expectations.

Your Key Responsibilities

As a Sales Associate, you'll be the ultimate brand ambassador, responsible for connecting with customers and guiding their shopping journey. You'll provide personalized styling recommendations, help keep the store looking beautiful, and collaborate with your team to create seamless customer experiences. You'll also have the opportunity to:

  • Develop strong relationships with customers to understand their needs and preferences.
  • Share product knowledge and recommendations to help customers find the perfect outfit.
  • Drive brand loyalty by providing exceptional customer service.
  • Work collaboratively with store leaders to achieve individual and team goals.
  • Stay up-to-date on company priorities and promotions to provide customers with a seamless omnichannel shopping experience.
What We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. As a Sales Associate, you'll bring:

  • Experience in sales or customer-facing roles (preferred).
  • A hospitality mindset when engaging with customers.
  • Flexible availability, including evenings, weekends, and holidays.
  • Proficiency in using technology, including point-of-sale systems.
  • The ability to take initiative and make thoughtful decisions.
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Merchandise discount across our brands.
  • Support for your individual development and growth opportunities within our family of brands.
  • A culture of giving back, with opportunities to support our philanthropic partners that benefit local communities.


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