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Customer Engagement Specialist

2 months ago

Somerville, Massachusetts, United States Molly Maid Full time

Bilingual English/Spanish is essential

Are you seeking a rewarding career with opportunities for growth and a flexible schedule? As a Customer Engagement Specialist, you play a vital role in maintaining our dedication to customer satisfaction and building lasting relationships with clients. At Molly Maid, you will bring joy and relief to our customers while enjoying the benefits of a fulfilling career.

Ready to be part of a supportive company culture? We look forward to your application.

While prior experience in customer service, sales, or related fields is preferred, it is not mandatory. This position is ideal for self-motivated individuals who thrive in dynamic environments and can effectively manage their time to meet deadlines. We will provide comprehensive training on what makes Molly Maid exceptional, including our proven cleaning methods, high-quality equipment, and our unique workplace culture.

Full-time position. No evening, weekend, or holiday shifts.

Enjoy a guaranteed minimum wage of $19.00 per hour, with the potential to earn up to $850.00 weekly, paid on a weekly basis. Utilize our established sales techniques to achieve weekly and monthly goals, and increase your earnings with our attractive incentive programs.

We offer:

  • Paid training on our effective systems that ensure customer satisfaction. Grow with us.
  • A consistent and stable work schedule.
  • A vibrant culture where team success is celebrated.
  • Ongoing training opportunities.
  • Comfortable branded attire.
  • Opportunities for advancement – we promote from within.

If you enjoy collaborating with others, working as part of a team, and advancing in your career, we encourage you to apply.

Compensation and Benefits

The salary range for this role is $19-$20, depending on your experience.


• Earn paid time off weekly, accumulating up to 10 days per year.


• Accrue one day of sick leave for every 8 weeks worked.

As a Customer Engagement Specialist, your responsibilities will include:


• Building and retaining customer relationships – Answer calls with enthusiasm and schedule estimates and services for our valued clients. Celebrate milestones as a team and enjoy the process.


• Engaging with customers and leads in a friendly, positive, and professional manner – Our team members cherish our customers, and you will too. Show genuine care for their homes, establish connections, and you will succeed.


• Promoting our team culture – Embrace our teamwork-oriented culture and let your positive energy inspire the team.


• Ensuring customer satisfaction – Identify and assess customer needs through various communication channels. Cheerfully address customer concerns, provide suitable solutions, and follow up to ensure resolution.

This position is a great fit for you if...

  • You feel energized when interacting with customers over the phone.
  • You can collaborate effectively with diverse individuals and enjoy teamwork.
  • You strive to meet customer expectations and deliver an experience they will recommend.
  • You take pride in your attention to detail and delivering quality work.
  • You are comfortable using computers and technology, particularly Microsoft Office.
  • You possess strong interpersonal, verbal, and written communication skills.
  • You are a self-motivated individual.
  • You can multitask, prioritize, and manage your time efficiently.

Job Requirements

Minimum qualifications to be considered for this position:


• Legally authorized to work in the United States.


• Must pass a background check.


• Availability to work Monday through Friday during daytime hours.

  • Bilingual English/Spanish is essential.

Are you ready for a new beginning where you can excel?

If this sounds like you, we encourage you to apply.

If you meet the qualifications for this position, our system will schedule you for an interview promptly.

This opportunity is with a franchise owner of Molly Maid, LLC or its affiliates. If hired, the franchise owner will be your sole employer. Franchise owners are independent business operators responsible for their own wage and benefit programs, which may vary among franchise owners. This job description is intended to outline the general nature and level of work being performed.