IT Operations Specialist
6 days ago
Mattermost is seeking a highly skilled IT Operations Specialist to join our team. As a key member of our IT function, you will play a critical role in shaping and growing our IT operations as we continue to scale our workforce.
The ideal candidate will have a strong background in IT operations, with experience in administering a large SaaS stack, managing inventory, and developing asset management systems. You will also have a firm grasp of security best practices and be familiar with HRIS, SAML IDP, MDM, EDR solutions, and Google Workspace.
Responsibilities:- Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
- Contribute to a smooth onboarding and offboarding experience
- Manage inventory and help develop the asset management system
- Contribute to refining and adding to IT policies and documentation
- Work on various projects related to increasing productivity, security, and taking IT to the next level
- 3+ years of work experience in an IT role in a Mixed OS environment
- Working knowledge of administering a large SaaS stack
- Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
- Firm grasp on security best practices
- Preferred experience working remotely and as part of a global team
- $85,000 - $112,000 a year
- Mattermost is an EEO Employer
- We are a remote-first, open source company
Mattermost is an inclusive and diverse workplace, and we welcome applications from people from all walks of life. We are committed to creating a workplace that is free from discrimination and harassment, and where everyone feels valued and respected.
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