Data/IT Support Specialist

6 days ago


Atlanta, Georgia, United States Emory University Full time
Job Title: Data/IT Support Specialist

Emory University is seeking a highly skilled Data/IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our business applications, data, and technological infrastructure.

Key Responsibilities:
  • Assess and evaluate the technological needs of ACPE, serving as the primary administrator for customer relationship systems, troubleshooting and fixing problems, and implementing recommended solutions.
  • Manage relationships with technology vendors and consultants, maintaining routine consultation with Nimble AMS representatives for optimal use and operation of the system.
  • Oversee the Microsoft Share Point platform, establishing user accounts, creating and controlling access to document libraries/portfolios, and setting designated permissions.
  • Perform regular maintenance on the platform, servers, and intranet, providing end-user training, troubleshooting, and resolving issues.
  • Monitor hardware and software technology inventory use and upgrades required, researching latest technology and providing recommendations for IT infrastructure improvements.
  • Monitor and proactively improve the health and security of ACPE technology environments, coordinating staff security training, email phishing simulations, and Microsoft 365 security improvements.
  • Provide users with on- and off-boarding IT support, managing relationships with all technology vendors and consultants, and monitoring and assisting with general IT support tickets.
Requirements:
  • Five (5) years of professional experience in IT and application administration or a Bachelor's degree with three years of IT experience required.
  • At least two (2) years of experience as a Share Point and Nimble/Salesforce administrator preferred.
  • Excellent project management and documentation skills with demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and up-wards, and attend to detail.
  • Strong data analysis, management, and cleaning skills including experience with and ability to use various analysis tools like MS Excel.
  • Ability to assess and convey the impact of new requirements of ACPE platforms and all upstream and downstream applications, systems, and processes.
  • Strong interest, understanding, and ability to quickly master new technology.
Emory University is an Equal Opportunity Employer:

Emory University is committed to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.



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