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Data Support Specialist
2 months ago
We are seeking a highly skilled Data/IT Support Specialist to join our team at Emory University. This role will be responsible for supporting and maintaining our business applications, data, and technological infrastructure.
Key Responsibilities- Assess and evaluate our technological needs, serving as the primary administrator for customer relationship systems.
- Troubleshoot and resolve technical issues, evaluating new technologies and systems to implement recommended solutions.
- Manage relationships with technology vendors and consultants, ensuring optimal use and operation of our systems.
- Oversee the Microsoft Share Point platform, including user account management, document library control, and permission settings.
- Perform regular maintenance on the platform, servers, and intranet, providing end-user training and troubleshooting support.
- Stay up-to-date with relevant developments, performing updates and reviewing usage and activity reports to optimize user experiences.
- Assist with managing business software licensing and users for all ACPE technology solutions.
- Monitor hardware and software technology inventory use and upgrades required, researching latest technology and providing recommendations for IT infrastructure improvements.
- Monitor and proactively improve the health and security of our technology environments, coordinating staff security training and email phishing simulations.
- Provide users with on- and off-boarding IT support, managing relationships with all technology vendors and consultants.
- Monitor and assist with general IT support tickets as needed.
- Lead collaboration to capture organizational metrics for routine reporting and planning, conducting regular reviews and clean-ups of all housed data for accuracy and compliance.
- Manage and ensure all requests are completed in accordance with data privacy laws, performing data retrieval and backup procedures to prevent data loss.
- Five years of professional experience in IT and application administration, or a Bachelor's degree with three years of IT experience.
- At least two years of experience as a Share Point and Nimble/Salesforce administrator.
- Excellent project management and documentation skills, with demonstrated ability to meet deadlines and handle simultaneous requests.
- A documented history of successful project completion.
- Strong data analysis, management, and cleaning skills, including experience with and ability to use various analysis tools like MS Excel.
- Ability to assess and convey the impact of new requirements on ACPE platforms and all upstream and downstream applications, systems, and processes.
- Strong interest, understanding, and ability to quickly master new technology.
- Experience with nonprofit processes preferred.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.
Emory University is committed to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.
