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Indirect Loan Processing Specialist

2 months ago


Middletown, New York, United States HERITAGE FINANCIAL CREDIT UNION Full time
Position Overview

Heritage Financial Credit Union is a member-focused financial organization dedicated to assisting our members in reaching their financial aspirations while fostering a stronger community. We are committed to ensuring that everyone has access to affordable financial solutions, providing the necessary tools and resources for our members to realize their financial objectives.

Our mission is to be the premier financial institution within the communities we serve, cultivating a culture of excellence where our employees can flourish. We prioritize creating a workplace that values and respects everyone, promoting collaboration to achieve our collective goals. Our employees are our greatest asset, and we are devoted to offering them the training, development, and opportunities essential for their success.

Core Values:

  • Integrity: We uphold honesty and trustworthiness in all interactions with our members, employees, and the community.
  • Excellence: We aim to deliver the highest quality service to our members.
  • Teamwork: We believe in the power of collaboration to achieve greater outcomes.
  • Respect: We treat one another with dignity and consideration.
  • Community: We are dedicated to contributing positively to the communities we serve.

If you seek a fulfilling and challenging career in the financial services sector with an organization that aligns with its mission, vision, and values, we invite you to explore opportunities at Heritage Financial Credit Union. Here, you will find a supportive and collaborative environment where you can impact the lives of our members and the community positively. We offer a competitive salary and a comprehensive benefits package, including a generous paid time off policy.

Position Title:

Indirect Lending Processor

Department:

Indirect Lending

Classification:

Non-Exempt

Salary Range:

$24.43 per hour

Reporting Relationships

Reports To: Indirect Lending Manager

Supervised Positions: None

Position Purpose

The Indirect Lending Processor is responsible for inputting data into the loan system and ensuring documentation accuracy and compliance. This role involves various administrative tasks related to documentation, processing, and closing indirect loans and leases while adhering to established service standards, federal and state regulations, and credit union policies. Daily responsibilities include fostering positive relationships with employees, dealers, and members.

Essential Functions & Responsibilities
  1. Build and maintain positive relationships with internal and external members, including dealers and co-workers.
  2. Provide timely and accurate administrative support, including updating loan data, assembling documentation for member loans, reviewing applications, and verifying information for indirect loans and leases.
  3. Contact dealerships promptly regarding missing documentation necessary for loan disbursement.
  4. Process loans and leases in the core system.
  5. Ensure accuracy in indirect loan and lease packages received for funding, adhering to department service standards and approval stipulations.
  6. Collaborate with management and the lending team to maintain consistency and compliance throughout the loan process.
  7. Deliver exceptional service to members and dealers, addressing issues as they arise and escalating when necessary.
  8. Continuously evaluate and recommend improvements to workflow, efficiency, and quality.
  9. Scan and upload finalized loan documentation to the appropriate system.
  10. Assist in reviewing and updating lending policies and procedures.
  11. Cross-sell credit union products and services as appropriate.
  12. Support members in setting up automatic electronic payments as needed.
  13. Participate in training new employees.
  14. Perform additional duties as assigned.
Performance Measurements

Performance will be assessed based on core competencies outlined for the position and goals established by Indirect Lending Management.

QualificationsEducation/Certification:

· Preferred: 2-year college degree plus 2 years of loan processing experience or a comparable combination of education and experience.

Required Knowledge:

· Understanding of accounting principles, lending industry guidelines, and strong communication skills. The employee must gain a working knowledge of Bank Secrecy Act (BSA) requirements and comply with all BSA regulations.

Experience Required:

· Proficiency in PC-based software, including Microsoft Word and Excel.

Skills/Abilities:

· Ability to maintain a professional appearance and positive attitude consistently.

Physical Activities & Requirements

Finger Dexterity: Frequent use of fingers for tasks such as typing and handling small objects.

Talking: Ability to convey detailed instructions and ideas accurately.

Average Hearing: Capable of hearing normal conversations and receiving ordinary information.

Repetitive Motions: Regular use of wrists, hands, and fingers.

Average Visual Abilities: Adequate visual acuity for preparing or inspecting documents.

Physical Strength: Primarily sedentary work; may exert up to 10 lbs. of force occasionally.

Working Conditions

No hazardous or significantly unpleasant conditions.

Mental Activities & Requirements

Reasoning Ability: Ability to solve practical problems and handle various concrete variables in situations with limited standardization.

Mathematics Ability: Competence in working with mathematical concepts such as probability and statistical inference.

Language Ability: Proficient in using a vocabulary of 5,000-6,000 words; capable of reading and writing complex sentences with proper punctuation.

Employment at Heritage Financial Credit Union is based on merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.