Regional Operations Director

3 weeks ago

St Louis, Missouri, United States Interface Systems Full time

Company Overview

Interface Systems is a leading provider of innovative solutions in the industry, committed to delivering exceptional results and customer satisfaction.

Salary

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications.

Job Description

We are seeking a highly skilled and experienced Regional Operations Director to lead our technical operations team. The successful candidate will have a proven track record of managing and leading cross-functional teams, with a strong focus on customer satisfaction, quality, and profitability.

Responsibilities

  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Oversee and manage the installation and service operations, ensuring that all projects are completed on time, within budget, and to the highest quality standards.
  • Lead and motivate a high-performing team of installation and service personnel, providing coaching, training, and development opportunities to ensure their continued growth and success.
  • Collaborate with the sales team to ensure that customer requirements and expectations are met, and that all projects are designed and delivered to meet customer needs.
  • Develop and manage the operational budget, ensuring that costs are managed effectively and that all financial targets are met.
  • Identify and implement process improvements to increase efficiency, productivity, and quality.
  • Ensure that all safety policies and procedures are followed, and that a safe working environment is maintained.
  • Develop and implement technical training programs to ensure that all team members have the skills and knowledge required to perform their jobs effectively.
  • Other duties as assigned.

Qualifications

  • Bachelor's degree in a relevant field, such as business administration, engineering, or a related field.
  • Minimum 5 years of experience in a leadership role, with a proven track record of managing and leading cross-functional teams.
  • Strong technical and business skills, with a focus on customer satisfaction, quality, and profitability.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results.
  • Knowledge of industry standards, regulations, and best practices.
  • Proficient in Microsoft Office and other relevant software applications.

Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Excellent health, dental, and vision insurance.
  • Retirement savings plan, with company match.
  • Flexible work arrangements, including telecommuting and flexible hours.
  • Professional development opportunities, including training and education assistance.

Others

We are an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we are committed to creating a workplace that is free from discrimination and harassment.

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