Fitness Sales and Member Service Representative

4 weeks ago

Rancho Mirage, California, United States Coachella Fitness Concepts Full time
Job Description

Company Overview

Coachella Fitness Concepts Inc. is a leading provider of affordable and accessible Pilates and yoga classes. Our mission is to help our community live their best lives through a mind-body experience that focuses on core strength, stability, and balance.

Position Overview

We are seeking a highly motivated and customer-focused individual to assist our General Manager with new membership sales, studio operations, and membership retention. As a sales and service advisor, you will provide superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases.

Essential Duties and Responsibilities

  • Execute the sales process of lead generation, follow-up, and closing the sale.
  • Meet and exceed sales goals as established by the General Manager.
  • Build relationships and understand a prospect's fitness goals, and present available services to help them achieve their goals.
  • Conduct studio tours with prospects to build rapport and facilitate sales; book appointments for and follow up after initial class visits.
  • Participate in special events to promote the studio.
  • Develop selling skills by participating in trainings and company meetings.
  • Be knowledgeable about all products, programs, and pricing.
  • Sell retail items and answer questions about brands.

Membership Retention

  • Assist members with in-person and phone inquiries regarding membership policies.
  • Greet members and visitors warmly and make them feel welcome in the studio.

Club Operations

  • Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by the General Manager or Company policies.
  • Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.

Other

  • Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
  • Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely, and efficient manner.
  • Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Perform additional duties as assigned by the General Manager or Company Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • 2+ years of retail or other sales experience. Fitness sales a plus.

Required Technical / Other Skills and Abilities

  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.
  • Strong customer service skills.
  • Solid writing and grammar skills.
  • Professional, punctual, reliable, and neat.
  • Strong attention to detail and accuracy.
  • Trustworthy and ability to handle confidential information.
  • Ability to work harmoniously with co-workers, clients, and the general public.
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices.
  • Proficient with computers and studio software.

Physical Requirements

  • May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
  • May be asked to occasionally lift up to 30 pounds.
  • Must be able to physically complete cleaning tasks such as mopping, dusting, and disinfecting surfaces.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception, and the ability to adjust and focus.
  • Must be able to effectively hear in person and via telephone.

Compensation and Perks

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. 401K offered after 1 year of service. There is opportunity for bonus based on performance, and opportunity for growth within the company.

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