Sales and Service Director
2 days ago
The Sales and Service Manager is responsible for delivering an exceptional member experience at 24 Hour Fitness. This role ensures that all guests and members receive a well-rounded sales and service experience through a compelling approach of offering membership, fitness, and retail products and services.
Key Responsibilities- Lead a team of Sales and Service Experts and Sales and Service Associates to provide members with a full complement of product and service offerings tailored to meet their individual needs.
- Develop and implement sales strategies to drive revenue growth and achieve sales targets.
- Partner with the General Manager to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
- Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
- Manage overall performance, engagement, and personnel matters for Sales and Service team members.
- Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
- Possess a strong member-centric focus and be comfortable engaging with members in person.
- Respond professionally to requests and inquiries from guests, members, and team members.
- Possess strong organizational skills to execute and prioritize multiple tasks.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company-paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire, and/or service date and your average hours worked. Benefit-eligible team members may also accrue vacation hours. All 24 Hour team members, and their eligible dependents, receive a complimentary membership.
CompensationAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $20.34 - $24.84
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