Fitness Sales and Member Service Representative

7 days ago

Rancho Mirage, California, United States Coachella Fitness Concepts Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Sales and Member Service Representative. As a key member of our sales and service team, you will be responsible for assisting new and current students with class selections, answering membership questions, and handling merchandise purchases.

Key Responsibilities

  • Execute sales process of lead generation, follow up, and closing the sale.
  • Meet and exceed sales goals as established by the General Manager.
  • Build relationships and understand a prospect's fitness goals, and present available services to help them achieve goals.
  • Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
  • Develop selling skills by participating in trainings and company meetings.
  • Be knowledgeable about all products, programs and pricing.
  • Sell retail items and answer questions about brands.

Membership Retention

  • Assist members with in-person and phone inquiries regarding membership policies.
  • Greet members and visitors warmly and make them feel welcome in the studio.

Club Operations

  • Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by General Manager or Company policies.
  • Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.

Requirements

  • 2+ years of retail or other sales experience. Fitness sales a plus.
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
  • Strong customer service skills
  • Solid writing and grammar skills
  • Professional, punctual, reliable and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients and the general public
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
  • Proficient with computers and studio software

Compensation and Perks

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. 401K offered after 1 year of service. There is opportunity for bonus based on performance, and opportunity for growth within the company.

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