Team Lead

3 weeks ago


Platteville, Colorado, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring that members receive exceptional service and support.

Key Responsibilities
  • Assist management with the supervision of associates in the member service area, including assigning duties, communicating goals and feedback, and providing training and guidance.
  • Provide direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
  • Ensure compliance with company policies and procedures, including the Open Door Policy.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee the member service area by handling claims and returns, zoning the area, and arranging and organizing merchandise.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

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