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Customer Service Representative
2 months ago
PNC is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Full Time Teller. As a key member of our team, you will provide exceptional customer service, accurately process high-volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.
Key Responsibilities- Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Process a variety of customer interactions, including lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
- Apply product and procedural knowledge to solve customer's problems and ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.
