Customer Service Representative

2 weeks ago

Boise, Idaho, United States HomeSafe Alliance Full time
About the Role

HomeSafe Alliance is seeking a skilled Customer Care Specialist to join our team in providing exceptional support to our customers. As a key member of our contact center, you will be responsible for handling customer inquiries, troubleshooting issues, and collaborating with internal and external partners to resolve concerns.

Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat.
  • Resolve customer issues through problem-solving and effective communication.
  • Counsel customers on their entitlements for their move.
  • Work collaboratively with internal teams and external partners to ensure seamless customer experiences.
  • Manage multiple priorities and work in a fast-paced environment.
  • Utilize strong communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Stay up-to-date with company policies, procedures, and systems to provide accurate information to customers.
Requirements:
  • High School Diploma or equivalent required.
  • 1+ year customer service experience, with military move experience preferred.
  • Must be a U.S. citizen due to contractual requirements.
  • Excellent written and verbal communication skills, patience, and empathy.
  • Proficient with basic computer skills.
Preferred Qualifications:
  • Bilingual.
  • Prior military move management experience.
What We Offer:
  • Competitive benefits package.
  • Professional development opportunities.
  • Flexible scheduling to accommodate various shifts, including weekends and holidays.
  • Opportunity to work in a dynamic and growing company.
About HomeSafe Alliance:

HomeSafe Alliance is a leading provider of household goods move management services for the U.S. Armed Forces, Department of Defense civilians, and their families. We are committed to providing fast, easy, and efficient relocation experiences, and we are seeking talented individuals to join our team.

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