Hannaford To Go Order Coordinator

2 weeks ago


Bay Village, Ohio, United States Hannaford Supermarkets Full time

Position Overview:
As a vital member of the Hannaford To Go team, the Order Coordinator serves as the primary point of contact for customers utilizing our online shopping service.

Your role is crucial in ensuring that each customer interaction is seamless and efficient, reflecting the high standards of Hannaford Supermarkets.

Every day presents unique challenges, but your focus remains on delivering an exceptional customer experience through precise order management and quality assurance.


Key Responsibilities:
  • Organize and streamline the shopping and pickup workflow.
  • Conduct thorough reviews of customer orders.
  • Ensure product freshness and quality, particularly in produce.
  • Verify order accuracy through parcel counts.
  • Prepare and arrange orders for pickup and delivery.
  • Collaborate with department leaders to manage product preparation.
  • Facilitate the handoff of orders to customers and delivery personnel.
  • Oversee last-mile delivery processes using relevant technology.
  • Respond to customer inquiries and assist with order status.
  • Maintain compliance with order wait time and completeness standards.
  • Handle cash transactions and manage change as needed.
  • Verify customer identification and adhere to store policies.

Essential Duties:
  • Follow all company policies and procedures diligently.
  • Maintain a professional appearance at all times.
  • Ensure prompt handling of return-to-stock items, especially perishables.
  • Uphold safety standards and report any maintenance needs.
  • Keep the work area organized and free of hazards.
  • Demonstrate knowledge of various produce types and their characteristics.
  • Document any pricing discrepancies encountered during transactions.
  • Secure company assets when unattended.
  • Perform additional duties as assigned.

Qualifications:
  • Strong communication and customer service abilities.
  • Must meet age requirements for specific job functions.
  • Willingness to learn and adapt to various tasks.
  • Ability to fulfill the technical requirements of the Hannaford To Go service.

Physical Requirements:

The role involves certain physical demands that candidates should be aware of:

  • Frequent standing and walking, with repetitive hand and arm movements.
  • Ability to lift products weighing up to 15 pounds regularly, 25 pounds frequently, and occasionally up to 50 pounds.
  • Occasional pushing or pulling of weights up to 75 pounds.
  • Exposure to varying weather conditions during outdoor tasks.
  • Capacity to manage multiple shopping carts and transport them as needed.
  • Ability to handle various substances related to cleaning and food products.
  • Adequate vision to read displays and verify identification.

Hannaford Supermarkets is committed to providing equal employment opportunities to all associates and applicants without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.



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