Customer Service Manager

5 days ago


Middlebury village, Vermont, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly skilled Customer Service Manager to lead our customer service team. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and loyalty.
  • Develop and implement customer service strategies to drive business growth and improve customer retention.
  • Collaborate with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Provide coaching and training to customer service representatives to ensure they have the skills and knowledge needed to deliver exceptional customer service.
Requirements
  • Effective communication and customer service skills.
  • Minimum age requirement to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
Equal Opportunity Employer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.



  • Middlebury (village), Vermont, United States Das Dutchman Essenhaus Full time

    About Das Dutchman EssenhausWe are a leading hospitality provider dedicated to delivering exceptional experiences to our customers. As a Catering Coordinator, you will play a crucial role in ensuring the success of our events and customer satisfaction.Key ResponsibilitiesSchedule Management: Coordinate and confirm food orders with the kitchen manager to...


  • Middlebury (village), Vermont, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a key member of our customer-facing staff, you will be responsible for ensuring exceptional customer experiences and driving sales growth.Key ResponsibilitiesObserve and adhere to all company policies and procedures.Maintain a professional appearance...


  • Middlebury (village), Vermont, United States Porter Medical Center Full time

    Job SummaryThe Customer Service Representative will interact with patients in person and on the phone to facilitate patients receiving the care they need and want. The ideal candidate will demonstrate the highest standards of excellent customer service and possess a functional grasp of standard written and verbal English, good spelling, and accomplished...


  • Middlebury (village), Vermont, United States Infinity Systems Full time

    About Infinity SystemsInfinity Systems is a leading company in the field of customer service and support. Our team is dedicated to providing exceptional service to our clients and customers.About the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Munich. As a Customer Service Representative, you will...

  • Sales Associate

    6 days ago


    Middlebury (village), Vermont, United States Hannaford Supermarkets Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Hannaford Supermarkets. As a Sales Associate, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer service,...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job OverviewPosition Summary: The Golf Shop Customer Service Associate is responsible for delivering outstanding service to patrons visiting the pro shop. This role involves assisting customers with their golfing requirements, managing sales transactions, and ensuring the shop remains tidy and well-organized.This position is seasonal and full-time without...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job OverviewPosition Summary: The Golf Shop Sales Representative will deliver outstanding customer service to golfers visiting the pro shop. This role involves assisting patrons with their golfing requirements, managing sales transactions, and ensuring the shop remains tidy and well-organized.This is a seasonal, full-time position without benefits. The...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job OverviewPosition Summary: The Golf Shop Sales Associate is responsible for delivering outstanding customer service to patrons visiting the pro shop. This role involves assisting customers with their golfing requirements, processing sales transactions, and ensuring the shop remains tidy and well-organized.This is a seasonal, full-time position without...


  • Middlebury (village), Vermont, United States Counseling Service of Addison County, Inc. Full time

    **Job Summary**Counseling Service of Addison County, Inc. is seeking a highly skilled and experienced professional to join our team as a Developmental Services Coordinator. This is a full-time position that requires a strong background in case management, supervision, and interpersonal skills.**Key Responsibilities:**Develop, implement, and monitor supports...


  • Middlebury (village), Vermont, United States Counseling Service of Addison County, Inc. Full time

    Job Title: Case Management Position at Counseling Service of Addison County, Inc.Description:This role focuses on the design, execution, and assessment of support systems for individuals with intellectual disabilities, traumatic brain injuries, and senior citizens.Essential skills include strong leadership, organizational abilities, and effective...


  • Middlebury (village), Vermont, United States Counseling Service of Addison County, Inc. Full time

    Job Title: Case Management Position at Counseling Service of Addison County, Inc.Description:This role is focused on the creation, execution, and oversight of support systems for individuals with intellectual disabilities, traumatic brain injuries, and elderly populations.Essential skills include strong leadership, organizational abilities, and effective...


  • Middlebury (village), Vermont, United States Counseling Service of Addison County, Inc. Full time

    Job Title: Case Management Position at Counseling Service of Addison County, Inc.Description:This role is focused on the creation, execution, and oversight of support systems for individuals facing intellectual disabilities, traumatic brain injuries, and senior citizens.Essential skills include strong leadership, organizational capabilities, and effective...


  • Middlebury (village), Vermont, United States Clinical Management Consultants Full time

    Job SummaryClinical Management Consultants is seeking a highly skilled and experienced Surgical Services Nurse Manager - Perioperative Leadership to join our team. As a key member of our leadership team, you will be responsible for overseeing the clinical and administrative operations of our surgical services unit.Key ResponsibilitiesLead a team of 15+...

  • Culinary Specialist

    5 days ago


    Middlebury (village), Vermont, United States The University of Vermont Health Network Full time

    Job SummaryThe Culinary Specialist - Nutrition Services is responsible for ensuring the safe and efficient production of patient meals in compliance with established guidelines and regulations. This role requires strong leadership and communication skills to work effectively with the Clinical Dietitian and Nutrition Service Manager to meet the dietary needs...


  • Middlebury (village), Vermont, United States Counseling Service Of Addison County, Inc. Full time

    Job SummaryThe Counseling Service of Addison County, Inc. is seeking a skilled Facilities Associate to join our team. As a key member of our operations team, you will be responsible for providing a range of building maintenance and repairs to ensure the smooth operation of our facilities.Key ResponsibilitiesAssist in evaluating buildings for needed repairs...


  • Middlebury (village), Vermont, United States Counseling Service Of Addison County, Inc. Full time

    Job SummaryThe Counseling Service of Addison County, Inc. is seeking a skilled Facilities Associate to provide building maintenance and repairs in our operations. As a key member of our team, you will play a crucial role in maintaining and enhancing our services.Key ResponsibilitiesAssist in evaluating buildings for needed repairs and maintenanceComplete...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Position OverviewAs a Catering Service Associate, you will be responsible for executing all front-of-house tasks at catered events. This includes setting up and breaking down event spaces, providing table service, managing buffet setups, and serving beverages.Key ResponsibilitiesIn this role, you will:Adhere to instructions and respond positively to...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job OverviewThe Catering Service Associate is responsible for executing all front-of-house operations at catered events. This includes setting up and breaking down event spaces, providing table service, managing buffet setups, and serving beverages. Participation in back-of-house activities may be requested when necessary. All tasks must be performed with a...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Job OverviewThe Catering Service Associate is responsible for executing all front-of-house tasks at catered events, which includes setting up and breaking down rooms, providing table service, managing buffet setups, and serving beverages. Participation in back-of-house duties may be requested when necessary. All responsibilities must be carried out while...


  • Middlebury (village), Vermont, United States Middlebury College Full time

    Position OverviewAs a Catering Service Associate, you will be responsible for executing all front-of-house operations at catered events. This includes setting up and breaking down event spaces, providing table service, managing buffet setups, and delivering beverage services.Key ResponsibilitiesIn this role, you will:Ensure the event space is properly...