Hotel Guest Service Representative
3 days ago
Job Title: Hotel Guest Service Representative
">Are you passionate about delivering exceptional customer service? Do you have a knack for multitasking and working in a fast-paced environment? We're seeking a skilled Hotel Guest Service Representative to join our team at Platinum Companies
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.
Job Description:- Welcome and acknowledge all guests in a professional manner, adhering to company and brand standards.
- Ensure guest satisfaction and product quality standards are met through guest check-in, check-out, room reservations, changes and cancellations, guest requests, etc.
- Secure payment(s) and activate/reissue room keys.
- Supply guests with directions and area information.
Responsibilities and Duties Include:
- Adhere to safety and emergency procedures and policies.
- Promote the property through goodwill, courtesy, and a positive attitude.
- Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, attractions, and events.
- Be proficient in front desk/guest service/housekeeping operations.
- Review and follow procedures to report property equipment, furnishing, and supplies in need of repair.
- Assist in regular inventory count and processes.
- Remove trash, tidy lobby, and service areas.
- Anticipate and address guests' service needs, assist individuals with disabilities.
- Handle guest complaints and comments efficiently and courteously.
- Count cash drawer at beginning and end of each shift.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Report loss prevention/security issues to management.
- Report and record accidents, injuries, and unsafe work conditions to management.
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