Hotel Guest Service Representative

3 days ago


San Marcos, Texas, United States Platinum Companies Full time

Job Title: Hotel Guest Service Representative

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Are you passionate about delivering exceptional customer service? Do you have a knack for multitasking and working in a fast-paced environment? We're seeking a skilled Hotel Guest Service Representative to join our team at Platinum Companies

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.

Job Description:
  • Welcome and acknowledge all guests in a professional manner, adhering to company and brand standards.
  • Ensure guest satisfaction and product quality standards are met through guest check-in, check-out, room reservations, changes and cancellations, guest requests, etc.
  • Secure payment(s) and activate/reissue room keys.
  • Supply guests with directions and area information.

Responsibilities and Duties Include:

  • Adhere to safety and emergency procedures and policies.
  • Promote the property through goodwill, courtesy, and a positive attitude.
  • Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, attractions, and events.
  • Be proficient in front desk/guest service/housekeeping operations.
  • Review and follow procedures to report property equipment, furnishing, and supplies in need of repair.
  • Assist in regular inventory count and processes.
  • Remove trash, tidy lobby, and service areas.
  • Anticipate and address guests' service needs, assist individuals with disabilities.
  • Handle guest complaints and comments efficiently and courteously.
  • Count cash drawer at beginning and end of each shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Report loss prevention/security issues to management.
  • Report and record accidents, injuries, and unsafe work conditions to management.


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