Front Office Hospitality Representative

3 weeks ago


San Antonio, Texas, United States Global Hotel Group Full time
Job Description:

This is an exciting opportunity to join the Global Hotel Group as a Front Desk Representative. In this role, you will play a critical part in ensuring that our guests receive the highest level of service and attention to detail.

As a Front Desk Representative, you will be responsible for managing guest arrivals and departures, handling room assignments, and responding to guest inquiries and concerns.

You will also have the opportunity to develop your skills in areas such as cash handling, credit card processing, and property management systems.

Key Responsibilities:
  • Manage guest arrivals and departures, ensuring accurate room assignments and handling any special requests or concerns.
  • Respond to guest inquiries and concerns in a professional and courteous manner.
  • Process payments and handle cash transactions accurately and efficiently.
  • Develop and maintain strong relationships with guests, understanding their needs and preferences to deliver personalized experiences.
  • Collaborate with other departments to resolve guest complaints and concerns, ensuring timely and effective resolutions.


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