Global Hotel Guest Services Ambassador

3 days ago


San Antonio, Texas, United States Global Hotel Group Full time
About the Role:

We are seeking a skilled and experienced Front Desk Representative to join our team at the Global Hotel Group. As a Front Desk Representative, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer satisfaction.

Our ideal candidate will have a proven track record of delivering excellent customer service, with strong communication and problem-solving skills. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Key Responsibilities:
  • Provide exceptional guest service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Manage guest check-ins and check-outs efficiently, ensuring accurate room assignments and handling any special requests or concerns.
  • Develop and maintain strong relationships with guests, understanding their needs and preferences to deliver personalized experiences.
  • Collaborate with other departments to resolve guest complaints and concerns, ensuring timely and effective resolutions.
  • Participate in ongoing training and development programs to enhance skills and knowledge in areas such as guest relations, communication, and conflict resolution.


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