Service Operations Manager

22 hours ago


Newtown Square, Pennsylvania, United States Western Pest Services Full time
Job Title: Service Supervisor

We are seeking a highly skilled and experienced Service Supervisor to join our team at Western Pest Services. As a Service Supervisor, you will be responsible for leading a team of service technicians and ensuring that our customers receive exceptional service and expertise.

Responsibilities:
  • Lead and mentor a team of service technicians to deliver high-quality customer service and technical expertise.
  • Provide hands-on management and training to ensure that technicians are equipped to handle complex customer issues.
  • Conduct regular site inspections to ensure that our services meet the highest standards.
  • Monitor scheduling and routing to drive efficiencies and productivity.
  • Motivate the service team to provide exceptional customer service and technical expertise.
  • Guide service technicians in resolving customer issues and concerns.
  • Ensure that customer expectations are met and exceeded.
  • Perform quality control checks to ensure that our services meet the highest standards.
Requirements:
  • At least 3 years of supervisory or management experience in a service-based industry.
  • Proven track record of delivering exceptional customer service and technical expertise.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Physical ability to safely use a ladder and lift up to 50 pounds.
What We Offer:
  • Competitive compensation package.
  • Comprehensive benefits package, including medical, dental, vision, 401K, and more.
  • Paid time off and holidays.
  • Company vehicle and gas card.
  • Paid training and industry orientation.
  • Opportunity to obtain state pesticide licensing.
  • Opportunities for growth, development, and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.



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