Service Operations Manager
1 day ago
Job Summary:
Western Pest Services is seeking a highly skilled and experienced Service Supervisor to lead our team of pest control professionals in the Philadelphia, PA area. As a Service Supervisor, you will be responsible for the overall management of the service team, including fleet management, service team sales, and customer satisfaction.
Key Responsibilities:
- Lead and mentor the service operation team to deliver exceptional customer service and technical expertise.
- Provide hands-on management and training to service technicians to ensure they have the skills and knowledge to meet customer expectations.
- Conduct regular training and meetings to ensure service technicians are up-to-date on industry best practices and company policies.
- Monitor scheduling and routing to drive efficiencies and productivity, and schedule client services and route service technicians accordingly.
- Motivate the service team to provide high-quality customer and technical services, and guide service technicians in resolving client issues and concerns.
- Ensure customer expectations are met, and perform quality site inspections to ensure compliance with company standards.
- Review and submit all service-related documents and reporting, and assist with interviewing and selecting service technicians and trainees.
- Maintain inventory of equipment and supplies, and multi-task within a fast-paced environment.
- Exhibit excellent communication skills, and be able to interact with both commercial and residential clients.
Requirements:
- At least 3 years of supervisory or management experience in a service-based industry, such as pest control, lawn care, or construction.
- Ability to safely use a ladder within the manufacturer's weight capacity, lift and carry up to 50 lbs, and access crawl spaces, attics, confined spaces, and rooftops.
- Ability to work in all types of weather conditions.
What We Offer:
- Competitive compensation package, including base salary and bonus.
- Comprehensive benefits package, including medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more.
- Paid time off, including holiday, vacation, and sick leave.
- Company vehicle and gas card.
- Paid training and industry orientation.
- Smartphone, equipment, and other tools of the trade.
- Opportunity to obtain state pesticide licensing (required).
- Opportunities for growth, development, and advancement.
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