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Store Operations Manager

2 months ago

Brockport, Pennsylvania, United States Kwik Fill Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Kwik Fill. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our convenience store, ensuring that our customers receive exceptional service and that our store is always well-stocked and clean.

Key Responsibilities
  • Store Management
    • Manage the store's operations, including inventory management, customer service, and sales performance.
    • Develop and implement strategies to improve sales and customer satisfaction.
  • Staff Supervision
    • Supervise and train store staff to ensure they are meeting performance expectations.
    • Conduct performance evaluations and provide feedback to staff.
  • Inventory Management
    • Manage inventory levels, including ordering and receiving merchandise.
    • Ensure that all merchandise is properly stocked and displayed.
  • Customer Service
    • Provide exceptional customer service to all customers.
    • Respond to customer complaints and resolve issues in a timely and professional manner.
  • Store Maintenance
    • Ensure that the store is always clean and well-maintained.
    • Perform routine maintenance tasks, such as cleaning and restocking shelves.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous retail or convenience store experience preferred.
  • Skills
    • Excellent customer service and communication skills.
    • Ability to work in a fast-paced environment and multitask.
    • Basic math skills and accuracy with handling cash and operating a cash register.
Working Conditions

The Store Operations Manager will work in a fast-paced retail environment, with frequent interactions with customers and staff. The position requires standing, walking, and bending for prolonged periods, as well as lifting up to 50 pounds.