Quality Assurance Analyst for Integrated Systems

1 week ago


Scottsdale, Arizona, United States Open Network Exchange Full time

Job Type

Full-time

Overview

The Integrated Systems QA Analyst II plays a crucial role in ensuring the quality of software throughout the development cycle of new and enhanced software releases. This position involves rigorous testing, tracking, validating, and monitoring of software functionality and system performance to ensure the final product adheres to the highest standards for all users.

Primary Responsibilities

  • Conducts functional testing across DEV, UAT, and PROD environments as new deployments are implemented.
  • Focuses on internal system integrations, including but not limited to CXONE, HubSpot, credit card processing systems, and Salesforce.
  • Reviews and interprets requirement specifications to grasp the scope, requirements, and intended functionality of the software product.
  • Identifies relevant parameters, functions, and data necessary for testing and validating integrated systems, including general functionality, result validity, accuracy, reliability, and compliance with industry standards.
  • Emphasizes the creation of reusable product test cases for Quality Assurance Testing.
  • Leads team initiatives in developing comprehensive test cases for integrated products.
  • Utilizes diagnostic tools provided by the development team to analyze and troubleshoot products.
  • Executes testing to confirm that products meet user requirements and adhere to established guidelines.
  • In cases of non-compliance with specifications, reports defects to developers while identifying and suggesting solutions, enhancements, and updates.
  • Diagnoses software issues during testing and supports products in a production environment.
  • Logs and recreates errors while documenting bugs and defects.
  • Validates and communicates the successful deployment of software enhancements and product rollouts.
  • Engages with internal Subject Matter Experts regarding integrated systems behavior and concerns.
  • Creates JIRA tickets for activities and bugs.
  • Assists Product Support Personnel in developing effective processes, changes, and advancements.
  • Supports the Product Support Team and Level 4 Subject Matter Experts.
  • Performs other duties as assigned.
Qualifications
  • Bachelor's degree in computer science, information technology, or a related field (preferred).
  • 2 - 4 years of experience in Quality Assurance or Product Troubleshooting.
  • 2 - 4 years of experience in the Travel Industry.
  • Familiarity with quality system requirements.
  • Demonstrated success in developing effective application testing plans.
  • Extensive experience in software and database testing, including designing and manipulating test data, and error identification.
  • Ability to formulate test plans and user test cases from specifications or verbal instructions.
  • Ability to act as a liaison with developers, project managers, and customer support.
  • Strong analytical and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Proficient time management skills with a proven ability to meet deadlines.
  • Proficient in Microsoft Office Suite or related software.
Physical Requirements
  • Extended periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting).
About Open Network Exchange

Open Network Exchange is dedicated to creating transformational technology and business solutions, leveraging decades of expertise to develop unique programs and products alongside next-generation technology. With over 30 years of experience collaborating with some of the world's most respected brands across various industries, we are a leader in loyalty travel solutions.

Benefits
  • Exclusive Team Member Travel Discounts.
  • Affordable Medical Insurance.
  • 100% Employer Paid Dental and Vision Insurance.
  • HSA with Company Contribution.
  • FSA.
  • 401(k).
  • Basic and Voluntary Life & AD&D.
  • Pet Insurance.
  • Covered Parking.
  • Amazing Culture.
Open Network Exchange is an equal opportunity employer. All employment decisions, including hiring, promotion, discipline, or termination, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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