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Luxury Fashion Client Consultant
2 months ago
The Luxury Fashion Client Consultant will embody the essence of the Alexander McQueen brand, serving as a dedicated representative and team collaborator, fostering brand loyalty and ensuring that every client interaction is a remarkable luxury shopping experience.
Key Responsibilities:
1. Deliver exceptional client service by welcoming, understanding, and assisting clients in fulfilling their desires, showcasing a profound knowledge of products and the brand's heritage.
2. Actively pursue cross-selling opportunities across all product categories available in the store.
3. Cultivate and maintain client relationships through personalized engagement and utilizing CRM and digital tools to enhance client loyalty.
4. Engage clients in discussions about current fashion trends and luxury market developments, demonstrating a passion for the industry.
5. Strive to surpass individual sales targets and contribute to the overall success of the store.
6. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions when necessary, while promoting a positive work environment aligned with the company's values.
7. Maintain a mindset of continuous learning by actively seeking and embracing feedback from colleagues and management.
8. Uphold shop floor standards and ensure appropriate product levels are maintained, adhering to company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Comply with company grooming standards and policies.
11. Follow company procedures and guidelines on visual merchandising, operational protocols, inventory management, and reporting activities.
Required Qualifications:
- Demonstrated ability to embody the core values of Alexander McQueen.
- Proven experience in a similar role within the fashion retail sector or customer service environment.
- Track record of driving and exceeding individual and store performance metrics.
- Genuine interest in fashion with a keen awareness of industry trends.
- Strong teamwork skills and effective communication abilities.
- Excellent sales skills with the capability to address objections.
- Client-focused approach with an entrepreneurial mindset.
- Ability to thrive in a fast-paced and dynamic setting.
- Knowledge of luxury products and a strong interest in fashion trends and social media.
- Proficiency in utilizing digital retail tools and CRM systems.
- Physical capability to remain mobile for extended periods and lift packages weighing up to 10 lbs.
About Alexander McQ Trading:
As part of Kering, a global luxury group, Alexander McQ Trading is committed to fostering a diverse workforce. We believe that diversity enriches the workplace and enhances our ability to adapt to a changing world. We welcome applications from all qualified candidates, regardless of their background.
