Alexander McQueen Client Advisor, Charlotte SouthPark

1 week ago

Charlotte, North Carolina, United States Alexander McQueen Full time
Job Summary

Alexander McQueen is a British luxury fashion house seeking a passionate and dedicated Client Advisor to promote brand loyalty and deliver exceptional client experiences. The ideal candidate will possess a genuine interest in fashion, excellent communication skills, and a strong ability to drive sales and exceed individual financial targets.

Key Responsibilities:
  • Provide personalized client experiences, demonstrating a deep understanding of Alexander McQueen's history and heritage.
  • Proactively seize cross-selling opportunities, utilizing all product categories available in the store.
  • Maintain and develop client relationships through a custom-made approach, utilizing CRM and digital tools to strengthen client loyalty.
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showcasing passion for fashion and luxury products.
  • Drive sales and exceed individual financial targets, contributing to the success of the entire store.
  • Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, adhering to House policies and procedures.
  • Strengthen client loyalty by participating in department or store clienteling initiatives.
  • Follow Company grooming standards and policies, ensuring a professional appearance at all times.
  • Act in compliance with Company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures, as well as cash activity, inventory, logistics, and all main reporting activities requested by head office.
Requirements:
  • Demonstrate the desired Alexander McQueen behaviors.
  • Proven experience in a similar role within fashion retail companies or customer service-related fields.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.
About Alexander McQueen:

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. The house is known for its uncompromising quality and creative vision, with a design studio and atelier based in London. We live and breathe a culture defined by our key Behaviors: Empowerment, Teamwork, Respect, and Kindness. We believe diversity in all its forms enriches the workplace, and we welcome and consider applications from all qualified candidates, regardless of their background.

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