Plumbing Customer Service Coordinator
2 weeks ago
Works Plumbing is seeking to fill the role of full-time and part-time Plumbing Dispatchers / Customer Service Representatives. If you excel in communication and thrive in a dynamic office setting, this position may be ideal for you. Your ability to manage schedules and provide exceptional customer service will be key to your success.
This role offers a competitive hourly wage along with flexible scheduling. There are no mandatory shifts on Sundays, and on-call duties are not required. For those interested, optional Saturday shifts are available. Additionally, we provide medical, dental, life insurance, paid vacation, paid time off (PTO), and comprehensive training.
About Works Plumbing
Established in 2000, Works Plumbing delivers a wide range of plumbing maintenance and repair services, including drain cleaning and water heater installations. Our commitment to affordability and quality drives us to continuously optimize our operations, ensuring our clients receive top-notch services without excessive costs.
We value our dedicated employees, offering competitive compensation, excellent benefits, and a supportive work environment that fosters growth and satisfaction.
Daily Responsibilities
As a Plumbing Dispatcher / Customer Service Representative, your daily tasks will involve ensuring our clients receive attentive service. Most of your time will be spent in an office setting, managing phone calls and utilizing computer systems. You will handle incoming client inquiries, address their plumbing needs, and coordinate service calls for our technicians.
Attention to detail is crucial as you will be responsible for scheduling appointments to provide timely service while optimizing our technicians' efficiency. Keeping clients informed and engaged will be a significant part of your role, and you will enjoy a variety of tasks that keep you actively involved.
Qualifications
- Strong communication and phone skills
- Basic proficiency in computer applications
- Ability to pass a background check and drug screening
Are you skilled at time management? Do you possess a keen eye for detail and the ability to create effective schedules? If you have a passion for customer service and enjoy a friendly, collaborative office atmosphere, this position may be a great fit for you.
Next Steps
If you believe you are a suitable candidate for this office role, please complete our initial 3-minute, mobile-friendly application for our review. We look forward to learning more about you.
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