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Customer Service Representative

2 months ago


San Diego, California, United States Bill Howe Plumbing Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Bill Howe Plumbing, Heating & Air, Restoration & Flood Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Identify and assess customers' needs to achieve satisfaction, build sustainable relationships of trust through open and interactive communication, and provide accurate and complete information by using the right methods/tools.
  • Meet Sales Targets: Meet personal/customer service team sales targets and call-handling quotas.
  • Follow-up and Training: Follow-up on all pending and recommended work with customers and their technicians, and learn the Restoration business and participate in training to develop call-taking skills.
  • Customer Engagement: Take the extra mile to engage customers and provide them with a positive experience.
Requirements
  • Experience: Minimum 2-3 years of experience as a Customer Service Representative.
  • Skills: Telemarketing / Call Center / High Volume experience.
  • Qualifications: Valid driver's license.
Work Environment

Our office setting is climate-controlled, and you will be required to sit, walk, stand, stoop, bend, squat, open doors, and climb/descend stairs. You will also be required to operate standard office equipment (computers, phones, copier, fax machine or scanner).

Equal Opportunity Employer

Bill Howe Plumbing, Heating & Air, Restoration & Flood is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified individuals with disabilities or disabled veterans.